Shipping policy

Shipping Policy

Last updated: June 16, 2026

We aim to deliver your order as efficiently as possible while ensuring clear expectations around processing and delivery timeframes.

By placing an order with us, you agree to the terms outlined below.

Order Processing Time

All orders are subject to a processing and handling period of 1–4 business days.

  • Orders are processed Monday to Friday, excluding public holidays
  • Orders placed on weekends or public holidays will begin processing on the next business day
  • During peak periods, promotions or high demand, processing times may be extended

Once your order has been dispatched, you will receive a shipping confirmation email.

Shipping & Delivery Timeframes

Estimated delivery time is up to 9 business days after dispatch.

Total estimated delivery timeframe: Processing time (1–4 business days) + Shipping time (up to 9 business days)

Please note:

  • Most orders arrive sooner than the maximum timeframe
  • Delivery timeframes are estimates only and are not guaranteed

Shipping Rates

Shipping costs are calculated at checkout based on your order details and delivery location.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

  • Tracking updates may take up to 24–72 hours to appear after dispatch
  • Delays in tracking updates are outside our control

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

  • We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer
  • Orders returned due to incorrect addresses may incur additional reshipping fees

Delivery Responsibility & Liability

Once an order has been dispatched, responsibility transfers to the shipping carrier.

We are not liable for:

  • Carrier delays or service disruptions
  • Lost, stolen or missing packages marked as delivered
  • Delays due to weather, customs or unforeseen logistics issues

If your tracking shows "delivered" but you have not received your package, please contact the shipping carrier directly and then reach out to our support team for further assistance. We will assist where reasonably possible but cannot guarantee replacements or refunds in these cases.

Order Changes & Cancellations

If you need to modify or cancel your order, you must contact our support team within 12 hours of placing it.

  • Changes or cancellations are not guaranteed once processing has begun
  • Orders already processed or shipped cannot be modified or cancelled

Delays & Force Majeure

We are not responsible for delays caused by circumstances beyond our control, including but not limited to:

  • Courier or postal service disruptions
  • Natural events or weather conditions
  • High shipping volumes or peak seasons

Policy Acceptance

By placing an order with us, you acknowledge and accept this Shipping Policy and its terms.

Contact

For any shipping-related enquiries, please reach out to our support team via the contact page on our website.